Shipping policy

Shipping Policy

Thank you for shopping with us! At Restyla, we are committed to providing you with a seamless and efficient shopping experience, including reliable shipping services. Please take a moment to review our shipping policy to understand our domestic shipping process.

1. Warehouse Location: Our warehouse is located in Altona, Victoria, Australia. This is where we process and dispatch your orders with care and attention to detail.

2. Domestic Shipping Timeframes: We understand that receiving your order in a timely manner is important to you. Our domestic shipping generally takes between 1 to 5 business days from the date of your order's shipment. Please note that this timeframe may vary depending on your location within Australia.

3. Order Processing:

• Orders are typically processed and dispatched within 1-2 business days after your purchase is confirmed.
• You will receive a shipping confirmation email with tracking information once your order is on its way.

4. Shipping Providers: We partner with trusted shipping carriers to ensure safe and prompt delivery of your orders. Our choice of carrier may vary depending on the size, weight, and destination of your package.

5. Tracking Your Shipment: You can track your package's progress using the tracking number provided in your shipping confirmation email. Simply click on the provided link or enter the tracking number on the carrier's website for real-time updates on your shipment's status.

6. Shipping Fees: Shipping fees are calculated based on your location and the weight/dimensions of the items in your order. You will see the shipping cost during the checkout process before you finalize your purchase.

7. Delays and Exceptions: While we strive to meet our estimated delivery times, there may be circumstances beyond our control that can lead to delays, such as weather conditions, public holidays, or other unforeseen events. We appreciate your understanding in such cases.

8. Delivery Address: Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or misdeliveries due to incorrect or incomplete address information.

9. Order Changes or Cancellations: If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, it may not be possible to make changes.

10. Questions and Assistance: If you have any questions or need assistance with your order or shipping, please don't hesitate to contact our friendly customer support team. We are here to help you!